Rugged Radios is committed to respecting your privacy, maintaining your trust, and making use of any information you provide us in a responsible manner. Rugged Radios does not sell, rent, or loan your personal information collected on our website to ANY third party, ever.
Information We Gather
When you place an order we collect a billing address, a shipping address, contact details, and financial (credit card) information. This information is used for billing purposes, completing your order, and to contact you if we have a question regarding your order.
Our shopping cart system is unique in that is does NOT store your credit card information. For security, your credit card details come to us in two parts and are never stored on our server.
About Joining Mailing Lists
This data is used to notify you of special promotions, new products, and provide information we feel may be of interest you. We never send out a ridiculous volume of emails, so we hopefully will never annoy you. You can also opt out at any time. We offer several mailing lists to cater to your specific needs and interests. Simply submit your email address in the appropriate field for the list that interests you.
Cookies record session information to allow us to remember you when you return to our site. It does not store personally identifying information.
All images and content contained within RuggedRadios.com is protected by Federal Copyright laws. No text or images may be used, copied, modified, or distributed with our written consent. Copyright infringement is a violation of federal law and subject to criminal and civil penalties. Rugged Radios will pursue violators to the fullest extent as mandated by law.
Accepted Payment Types
We accept MasterCard, Visa, American Express, Discover, and PayPal. Rugged Radios does not offer layaway programs or terms for dealer orders. Checks are accepted for orders and must be sent in advance of shipment. Individuals must allow up to 10 days for checks to clear before orders are shipped.
Discounts, Coupons, Sale Pricing
Occasionally, Rugged Radios may offer specials or storewide sales. In such cases, any additional discount in the form of coupons, forum discounts, sponsorships, etc. cannot be applied. In some cases, we offer additional product add-on options at a discount at the time of purchase. Since those items are already discounted, they are excluded from additional discounting. Any contest or online offer from Rugged Radios may be ammended at any time due to technical adjustments, fraud, abuse, or other reasons.
Terms of Sale / Returns and Exchanges
• Please inspect product upon arrival and notify us within 24 hours of any dmaged items, shortages, or incorrect items.
• A $25 service fee will be charged for ALL returned checks
• RMA numbers must be obtained to return merchandise or warrantied items.
• All cutom orders require a 50% deposit, All custom orders are final. No returns on custom orders accepted.
• 20% restocking fee for all returns.
• Returns after 15 days will be store credit only.
• Please review our Returns and Exhanges link for details.
By using this website you accept the policies set forth. We may amend this policy at any time. If we make changes in the way we collect or use your information, we will post policy changes to our website.
No warranty or representation is made as to any product's ability to protect property, persons, or the user from any injury or death in any manner of use. The user assumes that risk. The effectiveness of any equipment, including but not limited to, communications, radios, helmets, restraints is directly related to the manner in which it is installed, used, maintained, or subjected to external forces such as impacts, weather, and conditions both known and unknown. Proper use and installation (if applicable) of any product is the sole responsibility of the user and/or installer, and will not be assumed by Rugged Radios. The user assumes all risk and understanding that any type of racing, recreational riding, spectating, or participating in any level of such actions is subject to dangers, both known and unknown and no piece of equipment is guaranteed or suggested to protect against damage, personal injury, or death.
Errors and Omissions
We are human and mistakes do happen. Rugged Radios firmly holds that we are not obligated to adhere to any pricing or specifications that have been provided in error or by way of omission. We do our best to address errors as quickly as possible and within reason.
We may disclose personal information when required by law or if we have the good faith belief that such disclosure is necessary in order to conform to the law.
If you have any questions about our policy and security practices please contact us at (888) 541-7223.