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Copyright Protection
All images and content contained within is protected by Federal Copyright laws. No text or images may be used, copied, modified, or distributed with our written consent. Copyright infringement is a violation of federal law and subject to criminal and civil penalties. Rugged Radios will pursue violators to the fullest extent as mandated by law.

Accepted Payment Types
We accept MasterCard, Visa, American Express, Discover, and PayPal. Rugged Radios also offers financing through Affirm. Rugged Radios does not offer layaway programs or terms for dealer orders. Checks are accepted for orders and must be sent in advance of shipment. Individuals must allow up to 10 days for checks to clear before orders are shipped.

Discounts, Coupons, Sale Pricing
Occasionally, Rugged Radios may offer specials or storewide sales. In such cases, any additional discount in the form of coupons, forum discounts, sponsorships, etc. cannot be applied. In some cases, we offer additional product add-on options at a discount at the time of purchase. Since those items are already discounted, they are excluded from additional discounting. Any contest or online offer from Rugged Radios may be ammended at any time due to technical adjustments, fraud, abuse, or other reasons.


Terms of Sale / Returns and Exchanges
• Please inspect product upon arrival and notify us within 24 hours of any dmaged items, shortages, or incorrect items.

• A $25 service fee will be charged for ALL returned checks
• RMA numbers must be obtained to return merchandise or warrantied items.
• All cutom orders require a 50% deposit, All custom orders are final. No returns on custom orders accepted.
• 20% restocking fee for all returns.
• Returns after 15 days will be store credit only.
• Please review our Returns and Exhanges link for details.


International Customs / VAT / Duties
Rugged Radios is not responsible for any customs, import fees, duties, or VAT fees on international orders. Such fees, if required, are mandated by each individual country and we have no control over such fees, nor do we know what possible fees might or will be assessed. Rugged Radios will not modify any invoice or declared value from the original price paid. Customers are responsible for any charges assigned by customs that are added to their shipment. These charges are frequently added at the destination. Before placing an order, please check with your country's customs office for information regarding additional charges.

By using this website you accept the policies set forth. We may amend this policy at any time. If we make changes in the way we collect or use your information, we will post policy changes to our website.

No warranty or representation is made as to any product's ability to protect property, persons, or the user from any injury or death in any manner of use. The user assumes that risk. The effectiveness of any equipment, including but not limited to, communications, radios, helmets, restraints is directly related to the manner in which it is installed, used, maintained, or subjected to external forces such as impacts, weather, and conditions both known and unknown. Proper use and installation (if applicable) of any product is the sole responsibility of the user and/or installer, and will not be assumed by Rugged Radios. The user assumes all risk and understanding that any type of racing, recreational riding, spectating, or participating in any level of such actions is subject to dangers, both known and unknown and no piece of equipment is guaranteed or suggested to protect against damage, personal injury, or death.

Errors and Omissions
We are human and mistakes do happen. Rugged Radios firmly holds that we are not obligated to adhere to any pricing or specifications that have been provided in error or by way of omission. We do our best to address errors as quickly as possible and within reason.

Legal Disclaimer
We may disclose personal information when required by law or if we have the good faith belief that such disclosure is necessary in order to conform to the law.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can UNSUBSCRIBE from any marketing email from the UNSUBSCRIBE ink at the bottom of that email.

You can do the following at any time by contacting us via the email address or phone number given on our website:

    See what data we have about you, if any.
    Change/correct any data we have about you.
    Have us delete any data we have about you.
    Express any concern you have about our use of your data.

IP Addresses
Your IP address is visible at the bottom of every web page. This information is collected with every web order.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. We do not use or partner with other businesses to share your information.

About Joining Mailing Lists
This data is used to notify you of special promotions, new products, and provide information we feel may be of interest you. You can also opt out at any time by clicking on the unsubscribe link at the bottom of any email. Please note, we never share your personal information or email address with any third party - ever!

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Third Party Integrations
We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting information.  

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Rugged Radios utilizes SSL encryption to encrypt data transmission between a users browser and the web server. SSL ensures your information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Our shopping cart system is unique in that is does NOT store your credit card information.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (888) 541-7223 or contact or web administrator at

Protect Your Data
For your own protection, it's important you utilize some basic safety steps when sending any personally identifiable information such as web orders online. Never use a public computer. Never use an untrusted WiFi connection point. Never submit personally identifiable information in a direct email, such as Credit Card information.

We pride ourselves at customer service and urge you to call with any questions, concerns, or needed changes to your personal data or orders in process.