Careers

We are looking for an off-roading enthusiast!

Do you have a passion for OHV’s and UTV’s? Looking for career growth? Looking to bring your sales experience to the industry leader in two-way communication products and accessories? Rugged Radios may be the place for you.

We are looking for a full-time Sales Associate to join our sales team. Rugged Radios specializes in communication products used in high noise environments such as racing, aviation, motocross, off road, industrial, agriculture, retail, wholesale, fire, and police.

Known as The Authority in Communications, Rugged Radios is located on the Central Coast of California in the city of Arroyo Grande. Working from home is not an option for this position. We feel there is a distinct advantage for our business to have our account managers working in the office, available for in-person meetings and face-to-face collaboration.

Our tribe consists primarily of people interested in two-way radio communication products for off-road recreational vehicles (UTV, ATV, JEEP) off-road racing, motocross, circle track racing, industrial, fire & safety and aviation.

You will be on the front lines acting as an ambassador of the company to retail sales customers both on the phone and in person.

A. Answering incoming telephone sales department calls
B. Making outbound customer engagement calls to existing customers gathering information and provide problem solving and solutions along the way
C. Assisting walk in customers who visit our showroom
D. Focus on developing and cultivating strong brand loyalty
E. Creating and processing sales quotes and orders with retail consumers
F. Constantly in a mode of attaining product knowledge through self-discovery and training

Hourly rate plus overtime, including commissions after 90-day probationary training period. Medical and dental benefits available after 90-days. Paid holidays, accrued vacation, participation in our 401K program after one-year employment, and generous employee purchase discount.

Looking to advance your career? Take the road to a challenging and rewarding future. Rugged Radios, in Arroyo Grande, California, is seeking a full time Service Technician for our Tech Service Department, tasked with providing a high level of customer service, and product support.

Our ideal candidate maintains a positive attitude and is motivated to accomplish assigned tasks as well as offer phone support for end users of our product. Customer engagement often takes place on the phone, via email or in person. The right candidate is experienced in listening skills. Technical expertise and knowledge highly desirable. A person well versed in procedures, processes, with attention to detail will succeed and prosper.

Rugged Radios is the top brand for mobile two-way communications in high noise environments such as off-road racing, aviation, fire, police, and industry. We sponsor numerous off-road race events and attend many of the largest off-road trade shows in the United States.

• Oversee service orders and flow of department, ensuring customer returns, and orders receive prompt, courteous, and effective service
• Assists R&D Department with quality control and product development
• Provide concierge support for all customer inquiries, whether by email, phone or in person. Takes ownership of the customer's experience from start to finish leaving a positive impression
• Distribute work between technicians efficiently providing follow up and assistance when needed
• Answer technical questions about product problems, warranties, services, and repairs
• Acquires and maintains up-to date product knowledge
• Engagement with end users, dealers, and the public. Tracks their interactions with the company and keeps management informed of trends and issues

Qualifications

• Organized self-starter with a “Can do” positive attitude-Team Player!
• Proficient with Microsoft Office, Google Suite, QuickBooks, and various other computer job related software
• Knowledge of two-way communications and or electronic products desirable or has the capacity to learn
• High school graduate, GED equivalent, some college, degree, or technical proficiency
• Background in sales, retail, automotive parts, and upselling of products and or services
• Able to work with little supervision
• Clean driving record and valid driver’s license

Full time hourly non-exempt position

Salary: DOE

• Employee Product Discounts
• 401(K) Retirement Plan with 3% match after one year of employment
• Health & dental insurance
• Paid vacation and 7 paid Holidays, yearly
• 3 days paid sick time yearly